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Intake Liaison, Per Diem

Overview

Responsibilities

Builds relationships, receives referrals and reviews patient information referred to VNSNY Home Care program to determine initial appropriateness of admission. Promotes and fosters ongoing collaborative communication with institutional and VNSNY personnel to establish coordinated home care. Facilitates the safe and timely transfer of patients from a hospital, skilled nursing facility, or other Health Care site to the care of VNSNY. Works under moderate supervision.
Education: Bachelor&rsquot;s Degree in Health Care, Business or a related field or the equivalent work experience required.
Experience: Minimum of two years of customer service experience in the medical field (i. e. hospital, long term care, home care setting, or medical office) required. Ability to understand medical terminology required. Experience entering data, navigating and retrieving information through a mainframe or similar computer system required. Ability to adapt to change and work in a team based environment required. Demonstrated ability to be persuasive, negotiate to win-win outcomes and provide exceptional customer service required. Demonstrated capability to gain commitment, build rapport with others (patients, families, physicians, clinicians, institutions etc.) required. Strong follow up skills, as well as the ability to manage multiple priorities, required. Knowledge of managed care, Medicare/Medicaid and insurance authorization/billing preferred. Bilingual skills may be required, as determined by operational needs.

CA2018



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