Wellness Operations & QA Specialist



Provides business and administrative support to ensure effective and efficient operations and patient care for Wellness Care Management program. Provides orientation services to clients including initial contact, introduction to service site, immediate assessments, coordination of services, advocacy, skill building and crisis intervention. Provides assessment and crisis intervention services as needed and assists management with client issues and referrals for services. Identifies\, develops, coordinates and addresses quality assurance needs and standards designed to enhance operational efficiencies and services Works under close supervision.

Licensure: Valid driver s license may be required, as determined by operational/regional needs.

Education: Bachelor s degree, preferably in HealthCare Management, Public Health, Public Administration or Human Services field, or the equivalent work experience required.

Experience: Minimum of two years of experience in a mental health, healthcare or human services setting required. Knowledge of substance abuse, and familiarity with uniform case records required. Bilingual skills may be required, as determined by operational needs. Understanding of HRA systems and NYC social service systems preferred.

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