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02 - Medical Receptionist & Concierge - Aesthetic Clinic

Description

We are seeking a best in class Medical Receptionist for a start up aesthetic clinic to perform a variety of daily administrative, patient concierge and clerical tasks. As the Medical Receptionist, you will be the first point of contact for the practice. You will support day-to-day operations by performing administrative tasks and ensuring high quality customer service for their patients. The Medical Receptionist s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the practice. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Medical Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Medical Receptionist s duties and responsibilities are to ensure the front desk welcomes patients positively, and executes all administrative tasks to the highest quality standards. If you are able to combine exceptional communication skills with an ability to perform behind the scenes tasks, we would like to meet you. Think Ritz Carleton 5 star luxury hotel concierge meets sophisticated medical practice.

Responsibilities

  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e. g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Interview patients for case histories prior to appointments
  • Update and maintain patients health records
  • Assist patients with initial paperwork
  • Schedule and coordinate appointments
  • Use medical software to support all transactions
  • Manage receivable and payable accounts and maintain financial records
  • Answer patients queries and ensure quality customer service
Responsibilities
  • Schedules appointments and enters appointment date and time into computerized scheduler.
  • Records when appointments have been filled or canceled.
  • Contacts patients to confirm appointments. Immediately and politely greets all incoming patients.
  • Interviews patient or representative to obtain and update patient demographic and insurance information
  • Obtains referral information, verifies referral, coverage, and eligibility as appropriate.
  • Explains practice policies as may be implemented from time to time, including policies on referrals patient financial responsibility, assignment of benefits, payment of accounts, and schedule of charges.
  • Enters patient admitting information into computer and prints routing form. Answers patients' questions regarding statements and insurance coverage.
  • Obtains signed documents from patient in accordance with practice policy, including patient registration forms, statement of financial responsibility, statement of privacy rights and appropriate consents.
  • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
  • Contacts billing department with regard to any patient alerts or outstanding balance issues as may be indicated in the system
  • Assists with other medical office needs, including medical records, receiving payments for services provided, and cross training to handle limited technical responsibilities


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